At Samara Squared, we are committed to delivering quality products and exceptional service while maintaining transparency and fairness in all our operations. Our policies are designed to ensure a positive experience for our customers and uphold our family-driven values of loyalty, passion, and integrity.

  Client Commitment

    • We strive to provide accurate product descriptions, clear pricing, and timely delivery.

    • Customer satisfaction is our priority, and we aim to resolve all inquiries promptly and professionally

Orders & Payments

    • All orders must be paid in full at the time of purchase.

    • Accepted payment methods are only online payment through the secured payment portal.

Shipping

    • Standard shipping fees apply to all orders unless otherwise stated.

    • Delivery timelines will be communicated at checkout and may vary based on location and product availability.

Privacy & Data Protection

    • We respect your privacy and ensure that all personal information is handled securely and used only for order processing and communication purposes.

Code of Conduct

    • We operate with honesty, fairness, and respect for our customers, partners, and community.

    • Any misuse of our products or services will not be tolerated.

Shipping Policy

Processing Time
All orders are processed within 1–2 business days from the date the order is placed. Orders are not processed or shipped on weekends or public holidays.

Shipping Method & Rates
Next Business Day Delivery: AED 20 for orders under AED 100.
Free Shipping: Available on orders of AED 100 or more.

Delivery Time
Once your order has been processed, it will be shipped for next-business-day delivery. Delivery times may vary based on your location and external factors beyond our control.

Delays
While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather, courier issues, or high order volumes.

Returns & Refund Policy

At Samara Squared, your satisfaction is our priority. Please review our policy :

Returns
Customers must contact us within 3 days from the date of sale to initiate a return request.
All return requests are subject to review and approval. We reserve the right to accept or decline any case based on the product’s condition and compliance with this policy.
Items must be:

    • Unused

    • In their original packaging

    • Accompanied by proof of purchase

Non-Returnable Items: Customized or personalized products are not eligible for return.

Refunds
Approved returns will be refunded excluding the shipping fee of AED 30, which is non-refundable.
Refunds will be processed to the original payment method within 14 business days after the returned item is received and inspected.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 24 hours of delivery with photos of the product and packaging.
We will review your case and provide a replacement or refund at no additional cost.

How to Request a Return
Use the form in Connect us with page and once the focal point contact you you can send us the photos and details by email